Shipping policy
Shipping Policy
Last Updated: September 15, 2026
At Sinarity’s Shop, we work with trusted fulfillment and sourcing partners to bring you a variety of products at competitive prices. Because products may ship from different fulfillment locations, shipping times can vary depending on the item and destination.
Processing Times
Orders are typically processed within 1–5 business days after payment has been successfully received.
During sales, holidays, product launches, or periods of high order volume, processing may take a little longer. You’ll receive an order confirmation once your purchase has been placed and a shipping confirmation with tracking information when your order has shipped.
Shipping Times
Estimated delivery times are:
- Canada: approximately 7–20 business days
- United States: approximately 7–20 business days
- International: approximately 10–30 business days
These are estimated delivery windows, not guaranteed delivery dates. Actual delivery times may vary due to customs processing, carrier delays, weather, holidays, or other circumstances outside our control.
Tracking
When tracking is available, a tracking number will be provided by email once your order has shipped.
Please allow 2–7 business days for tracking information to begin updating after receiving your shipping confirmation. Some international shipments may have limited tracking updates while the package is in transit.
Multiple Items in One Order
If you purchase multiple products, your items may arrive in separate packages. This can happen because products may be fulfilled from different locations or warehouses.
You will not be charged additional shipping simply because your order arrives in multiple packages unless otherwise stated at checkout.
Customs, Duties & Taxes
International orders may be subject to customs fees, duties, taxes, or other import charges depending on the destination country.
Any applicable customs duties, import taxes, or fees charged by your country’s authorities are the responsibility of the customer.
We cannot control or predict customs processing times.
Incorrect Shipping Information
Please carefully review your shipping address before completing your purchase.
If you notice an incorrect address, contact us as soon as possible. We’ll do our best to assist, but we cannot guarantee that an address can be changed after an order has entered processing or been shipped.
If an order is returned because an incorrect or incomplete address was provided, additional shipping costs may apply before the package can be resent.
Delayed or Lost Packages
Once an order has been handed over to the shipping carrier, delivery is outside of our direct control.
If your package appears to be delayed, please first check the tracking information for the latest update.
If your tracking has not updated for an extended period or your package appears to be lost, contact us at [YOUR CUSTOMER SERVICE EMAIL] and we’ll review the shipment with you.
Damaged Packages
If your package arrives visibly damaged, please take photographs of the package and the product and contact us within 7 days of delivery.
We may request photographs or other information so that we can determine the appropriate resolution.
Questions About Your Order?
If you have questions about shipping or your order, contact us at:
[YOUR CUSTOMER SERVICE EMAIL]
We’re happy to help.